Frequently Asked Questions
Find answers to common questions about your shopping experience
How do I know which size to choose?
We provide a comprehensive size guide on each product page. Since we curate various brands, please refer to the specific measurements listed to ensure the perfect fit.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Once an order is confirmed, we are generally unable to make changes or cancellations.
What should I do if my item arrives damaged?
Please contact our customer care team within 48 hours of delivery with photos of the damage, and we will prioritize a replacement or refund for you.
Do you offer international shipping?
Yes, Petal & Pup ships to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How can I track my package?
Once your order ships, you will receive an email containing a tracking number and a link to monitor your delivery progress.
Are your items restocked regularly?
We frequently restock our most popular styles. You can sign up for 'Back in Stock' notifications on the product page to be alerted via email.